Invites go by SMS & Email after you enter customer info, Swell Team Chat & Review Responses.
Invites go out automatically after customer checkout.
Invites go out automatically + full Swell Customer Communications Suite Features
ReviewInviter Core Features
Review Invites with desktop or mobile App
SMS & Email Review Invite Campaigns
Option to upload customer list
Use App to respond to Google Reviews
TeamChat to track customer service tasks
ReviewShowcaser streams Google Reviews
ReviewPix Facebook Posts
Get notified on any poor online review
(Add all Swell App features for $100/mo)
All ReviewInviter Core Features +
Customer Connector App = autopilot invites
ReviewShowcaser streams all online reviews
ReviewPix Facebook, Instagram & Twitter Posts
Current Reviews Embed Script
All ReviewInviter Autopilot Features +
Produce a new 60 second featured review video commercial each month
Swell App Features:
Staff can access from desktop or mobile app
Staff can communicate with customers or other staff with TeamChat
Message: Customer sms communications
Webchat-sms for no friction conversations
Review: Respond to Google Reviews easily
Schedule: Appt requests handled efficiently
Pay: SMS customer payment requests
Survey: Gauge customer sentiment outside of online reviews
Insight: Review Analytics Dashboard
Swell App Features Included
ReviewInviter Core will build your online Google reviews and then promote them on your website and social media properties. Built-in is the feature of replying to your new Google reviews within the included App as well as a team chat system to empower staff communications that enhance customer service. Both features are powered by Swellcx.
In addition to a solution on how to get Google reviews, RI Core focuses on promoting your new online reviews so customers and prospects are aware of what great things are being said about you and your team:
Our ReviewShowcaser widget gently streams your new Google reviews on the lower edge of each page of your website. New website visitors become aware of what other happy customers are posting about your business.
RI Core includes our stellar ReviewPix syndication system. As new reviews are detected online for your business a new social media graphic is created featuring the new review along with an attention getting picture. The completed post automatically is posted to your Facebook business page. It will extend the reach of your Facebook page and continue the focus on promoting the new reviews you generate from the hard customer service work from your team.
ReviewInviter AutoPilot includes all the RI Core features while automating the process of sending customer review invites. RI Lite and RI Core require a team member to spend a few seconds on their mobile device to start the review invite process. The system needs a name and phone number to know who to send the invite too.
This should not be a big problem with good staff training but we have found that, when possible, it is best to eliminate any staff task completely by linking your customer check out system so it can communicate with our system. You simply turn on RI Autopilot and new Google reviews start to happen. RI Autopilot utilizes all the Customer Connectors provided in the Swellcx system.
You can refer to this page at Swellcx.com for a list of customer/client/patient applications that currently bridge to ReviewInviter AutoPilot. The list is extensive and chances are we can connect with your system.
ReviewInviter AutoPilot builds on the review promotion features in ReviewInviter Core:
Includes all online reviews, not just Google reviews, as it streams reviews on your website with the ReviewShowcase widget.
Creates attractive ReviewPix social media posts and syndicates them to Instagram and Twitter in addition to Facebook
RI AutoPilot gives you access to a unique 5-star reviews embed script so you can embed a regularly updated list of all your current 5-star reviews on a page of your choice on your website.
ReviewInviter AutoPilot + Swell is by far the best value to grow your review profile and empower your staff with the most efficient tools to provide the next level of customer communications so you can dominate your market by providing the best customer experience of all your competitors.
RI Core and RI AutoPilot use some of the Swell app features for review generation and review response. ReviewInviter AutoPilot + Swell adds all the rest of the Swellcx features.
These include all the customer sms text communications tools from Swellcx. It starts with the Swell Webchat-sms widget so website visitors can ask a question about your business easily then the conversation continues by text message on their mobile device.
Your team uses the Swellcx app to promptly answer their questions via text message which is how most customers want to communicate now. You can even use the same system to reply to a customer or prospect question from your Facebook business page.
With RI AutoPilot + Swell we include a professionally produced 60 second review commercial video featuring one of your recent reviews. We do this every month for you. You can use these videos any way you want to, and we can have it display on any page of your website at no extra charge to you.
ReviewInviter AutoPilot + Swell is an amazing value if you are serious about attracting a large quantity of new online reviews and then promoting those reviews across a variety of online channels and properties. It’s like getting both systems for the price of just one.
To find out if ReviewInviter is a good fit for your business, lets schedule a short online meeting to learn ReviewInviter and how to get Google Reviews. A flood of new Google reviews for your great business is easy to achieve if you give your team the right tools.